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China Service Transformation 4.0

Thursday, December 5, 2019

Time and Location

Thursday, December 5
Registration:   6:30-7:00 pm
Welcome Remarks:7:00-7:05 pm
Panel Discussion:7:05-8:00 pm
Q&A:   8:00-8:30 pm

Yale Center Beijing
8 Jianguomenwai Avenue, 36th Floor, Tower B, IFC Building (Yong’anli Station, Exit C)

Registration and Fees

Click HERE to register.
Please email If you encounter any payment issues, please attach a screenshot that identifies the issue.

RMB 20 for students; RMB 60 for Yale alumni; RMB 80 for others.

Walk-ins are not accepted.

Note: Seats are available on a first-come-first-served basis.


The language of the event will be English.

The Event

Over the past two decades of a digital revolution, traditional industries such as industrials, manufacturing, and healthcare have changed profoundly as incumbents and new disruptors explore new offerings to better meet the needs of its customers. Instead of focusing on products, more companies are transforming their business models to focus on value delivered through services. While yesterday’s service was merely sales support, today’s service is the new primary revenue generator.

On December 5, please join top executives and leading experts across industries in China in the panel discussion on China’s Service 4.0 Transformation.

The Speakers

Nathan Stoner (MBA '10)
Executive General Manager, Partnerships and Engine Business Unit Joint Ventures, Cummins Company

Nathan Stoner is currently the Executive General Manager of Partnerships and Engine Business Unit Joint Ventures - a USD 2.5 Billion revenue business, with over 5,200 employees across 5 JV sites in China. He has responsibility for all relevant operations and functional areas including strategy, marketing and sales, design, supply chain, manufacturing and aftermarket sales and support, and serves on multiple Joint Venture Boards. He is also responsible for Cummins Strategy function, Cummins Digital business and New Energy business in China. Nathan holds an MBA from the Yale School of Management.

Debing Liu
Former Chairman, China General Consulting & Investment Company

Debing has more than 40 years of experience in international trade. After graduation from the University of International Business and Economics (UIBE), he worked for China National Machinery Import and Export Corporation (CMC), China National Technical Import and Export Corporation (CNTIC) and China General Technology. He was responsible for the equipment procurement and technology acquisition of major national projects in China. He is also a visiting professor lecturing at UIBE.

Yi Zheng
Vice President, Fosun Healthcare Insurance & Healthcare Management Group

Yi Zheng is a highly accomplished healthcare executive with extensive experience in both the U.S. and Chinese healthcare industry. Prior to Fosun, Yi served as the VP and Chief Medical Officer for HealthKonnect, a subsidiary of Pingan Group. For 20 years in the U.S., he served in a variety of leadership roles including General Manager for Aetna Medicare, with a strong record of success in product innovation, vertical integration, application of data and digital technology in healthcare management, and service operation. He received “Outstanding 50 Asian Americans in Business 2013” award in the U.S. and “Shanghai Top Leader of the Year in Insurance Industry” in 2018.

Yukai Chen (MBA '03)
Founding Partner, SKY Consulting

Yukai Chen is the Founding Partner of SKY Consulting, specializing in implementing strategy through business transformation. Over the past two years, Yukai was responsible for building and leading the China Team as a Partner at goetzpartners Shanghai Office. Prior to goetzpartners, Yukai led an operations team at Mercedes-Benz Auto Finance Ltd (China) to implement an operational transformation project, served as an operations management consultant for PwC, and worked at the customer operations department in Sempra for 7 years. Yukai holds an MBA from the Yale School of Management.

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